At John Hancock Insurance we have taken the time to carefully review our underwriting practices to determine how we can evolve them in the current circumstances. While our normal underwriting practices continue, we are pleased to share three important ways we’re making it easier for you and your clients to secure coverage during these challenging times:
Establishing an alternative to paramed and/or exam when not obtainable
In cases where exams and labs are not possible, we may consider medical records as a substitute.1
For the following ages and amounts we will routinely consider recent and comprehensive medical records as an alternative to a current paramed or exam:
Face amounts up to $5 million for ages 18-65
Face amounts up to $3 million for ages 66-70
We may be able to apply this practice to face amounts up to $10 million for ages 18-60 and up to $5 million for ages 66-70, subject to individual case consideration
For these cases, medical records should include a comprehensive visit with a physical and labs within the last 12 months, accompanied by a completed Part II medical supplement form. All other submissions will be subject to routine age and amount requirements. Please contact your John Hancock underwriter with any questions.
Expanding John Hancock ExpressTrack® streamlined underwriting process to include paper applications with no need for a telephone interview
Submissions must include the application (“Part I”), the medical supplement (“Part II”) and any other applicable authorizations
All application elements must be submitted simultaneously
The medical supplement (“Part II”) is not automatically included in the application kit and it should be completed by the agent
Please see below for ExpressTrack criteria and other submission methods
Providing our capabilities for EHR access when APS is not available
We recognize it is difficult to obtain attending physician statements (APS) at this time. John Hancock Insurance has electronic health record (EHR) access capabilities that can be utilized in some cases where an APS is not available. Please contact John Hancock Underwriting for details and availability.
In addition to these enhancements, below you will also find other administrative updates. We hope you find all this information useful as we navigate these unprecedented circumstances together.
Expansion of ExpressTrack process
To help you continue to place cases as quickly as possible, we’ve expanded the ExpressTrack process. 2 Here’s what you need to know:
NEW! As we mentioned above, the traditional paper application has been added as an ExpressTrack submission option. Please remember, all submissions must include the application (“Part I”), the medical supplement (“Part II”) and any other applicable authorizations, and all elements must be submitted simultaneously. No telephone interview will be conducted. Please note: the medical supplement (“Part II”) is not automatically included in the application kit and it should be completed by the agent.
JH Life eTicket, iPipeLine’s Drop Ticket and ApplicInt Multi-Carrier Drop Ticket for term will include a telephone interview with the client to complete medical questions
JH Paper Ticket for all single-life products including LTC rider will include a telephone interview with the client to complete medical questions
ExpressTrack is not available with iPipeline’s iGO eApp
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.