North American COVID-19 Update: Enhancements to keep your business moving forward

Effective immediately, any pending cases with an outstanding paramed exam that fall within the WriteAway process criteria are able to complete the Online Part 2 or tele-interview, instead of the paramed exam.

WriteAway criteria:
Ages 18 – 50: $1 million or less
Ages 51 – 60: $500,000 or less
While WriteAway is designed for clients of standard or better risk, the processes for the Online Part 2 or tele-interview can be utilized by all applicants within the age and face amount criteria. This includes clients that are potentially substandard risks. Underwriting will review on a case-by-case if labs will be required.
Actions to take:
  • Work with your agencies/agents to determine whether the Online Part 2 or tele-interview is the best process for the‑client.
  • Contact New Business if you would like either the Online Part 2 or a tele-interview completed instead of the paramed exam.
  • Provide the client’s email address if requesting the Online Part 2 or their phone number if requesting a tele-interview.
Future applications: 
  1. E-Application – We are actively working to remove the ‘pre-qualification’ questions, which allows an applicant to complete the Online Part 2 or tele-interview. In the interim, select “No” for the medical and personal history questions. This will give the client the ability to complete either the Online Part 2 or tele-interview.
  2. Paper Applications – If the client meets WriteAway criteria, select the Online Part 2 option on our newly implemented application. Please ensure an active email is included to minimize any delay in the process.

To read more about Electronic Delivery , Health Statements and more CLICK HERE to read the formal announcement.


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