John Hancock – URGENT Changes to Applications With LTC Rider in Washington State


From John Hancock

There is an update on new changes impacting applications with the long-term care (LTC) rider in Washington state. Over the past several weeks, we have adjusted our requirements to balance the increase in demand with our commitment to serving all our partners and their clients seeking lasting insurance coverage. However, the volume has reached a point where we need to implement the following temporary changes:

  • Beginning August 6, we will temporarily suspend all applications with the LTC rider in Washington. To meet the deadline, applications must be received in good order by the close of business on August 5. We expect to resume accepting applications for the LTC rider in Washington after November 1, 2021.
  • In the meantime, from July 30 – August 5, for new application submissions, only illustrations with annual premium mode will be accepted when the LTC rider is elected in Washington. Our illustration system has been updated accordingly. Please contact Sales Support to obtain a revised illustration for any mode other than annual on applications submitted prior to Friday, July 30.

As previously announced, the minimum face amount for all applications that include the LTC rider in Washington is currently $250,000.

By making these changes, we can best serve all our customers, including Washington workers seeking to purchase long-term care coverage prior to the state deadline to apply for an exemption from WA Cares coverage. Please note, however, that we can make no guarantee that policies will be issued by a certain date.



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